Food and Beverage Shift Leader / Supervisor

Overview

Pyrford Lakes in Woking is seeking Hospitality Shift Leaders to join our team. As a Shift Leader, you'll play a vital role in ensuring the smooth operation of our clubhouse, lead events, supervise staff, and deliver exceptional service to our guests. Working closely with the Clubhouse Manager, you'll support day-to-day clubhouse management and foster a positive, sales-focused, and engaging atmosphere for both our team and our members.

Responsibilities

• Support the Clubhouse Manager in overseeing the daily operations of the clubhouse.
• Supervise, train, and motivate staff to deliver exceptional service to members and guests.
• Assist in developing and implementing policies and procedures that improve efficiency and enhance customer satisfaction.
• Manage inventory, stock control, and ordering to ensure availability while minimising waste.
• Maintain a clean, safe, and welcoming clubhouse environment.
• Help plan, organise, and deliver special events and promotions.
• Respond to member and guest concerns promptly and professionally.
• Work collaboratively with other departments to ensure smooth operations and outstanding guest experiences.

Requirements

• Proven experience in a supervisory role within the hospitality industry, ideally in a clubhouse, hotel, or similar setting.
• Strong organisational and problem-solving abilities.
• Excellent interpersonal and communication skills, with the ability to lead and motivate a team.
• Sound knowledge of food and beverage operations.
• Ability to remain calm and professional under pressure, effectively handling customer concerns.
• Flexibility to work evenings, weekends, and holidays as required.
• Exceptional attention to detail with a commitment to cleanliness, safety, and presentation.
• A genuine passion for hospitality and delivering outstanding guest experiences.

Benefits

• Pension
• Training and Development
• Free Golf
• 50% discount on food and beverage
• Staff referral programme
• Opportunities for Progression

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

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