Print / POS Account Manager

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WHAT YOU WANT TO KNOW

Annual Bonus
Manchester Area – hybrid role

ROLE DETAILS

Client Relationship Management:

Build and maintain strong relationships with senior client stakeholders, ensuring high levels of client satisfaction.
Take responsibility for implementing new opportunities and ensuring their success.
Lead and develop a team of Account Managers and Account Executives.
Ensure the team delivers high-quality services that meet client specifications, deadlines, and business targets.
Set individual and team objectives to align with key business drivers and actively monitor performance.
Ensure the team consistently meets operational and financial targets set by the business.
Oversee the execution of services, ensuring they are delivered on time and to the required standards.
Monitor the performance of all service delivery against agreed KPIs and SLAs, making adjustments where necessary.
Deliver exceptional customer service to clients by anticipating their needs and exceeding expectations.
Focus on continuous improvement and operational excellence to maintain a competitive edge.

Performance Monitoring & Accountability:

Regularly assess individual and team performance against set goals and targets.
Take corrective action where necessary to ensure the team remains on track.

Collaboration with Account Director:

Work closely with the Account Director to ensure overall alignment with business goals and strategy.

ESSENTIAL EXPERIENCE

Account Management

Management of Suppliers, stakeholders and internals teams

Door to Door Services Knowledge :

High-level understanding of Door to Door services, including customer profiling, delivery/execution, future trials, and the commercial side (e.g., Royal Mail rates and cost savings).
Ability to leverage competitor insights from internal sources and suppliers like Whistl/Market Reach/JICMAIL.

Print/POS Operational Expertise :

In-depth knowledge of campaign management, print processes, and collate/pack operations.
Understanding of commercial aspects related to print and POS.

Client Relationship & Communication :

Effective communication and management of client stakeholders to exceed expectations.
Ability to build and maintain rapport naturally with clients.
Direct liaison with clients to advise on campaign print and digital solutions.
Comfortability in analysing financial data and producing reports accurately.
A logical, systematic approach to work with opportunities for continuous improvement.

People Management :

Proven experience in leading teams and motivating others to achieve objectives.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Administrative, Project Management, and Product Management
Industries
Printing Services, Marketing Services, and Retail Office Supplies and Gifts

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