Senior Account Manager – Global Account, Performance & Social Channels
We are looking for a Senior Account Manager to support a key global account across performance and social channels. This fast‑paced role combines strong client service fundamentals with a clear understanding of how social channels work in practice.
Key Responsibilities
Act as the day‑to‑day contact for client stakeholders, ensuring clear communication and expectation management.
Build strong relationships by understanding client priorities, challenges, and ways of working.
Coordinate organic and paid social activity, including influencer and creator management.
Oversee projects from brief to final delivery, keeping timelines, approvals, and workflows on track.
Collaborate with creative, studio, digital, insight, and production teams to deliver socially relevant, on‑brand work.
Maintain documentation, schedules, and status reports to keep everyone aligned.
Support the Account Director with estimates, scopes, budgets, and financial tracking.
Stay ahead of platform updates, emerging behaviours, and best practices to inform recommendations.
Qualifications & Experience
Extensive account management experience in a client‑facing role within an agency setting.
Solid understanding of how social content is made, adapted, and delivered across channels.
Knowledge of performance‑driven social media marketing or digital marketing.
Strong organisational discipline and ability to manage multiple deadlines.
Experience coordinating diverse teams to deliver for multiple stakeholders.
Confidence in communicating social requirements clearly and without jargon.
Calm, solutions‑focused approach in fast‑moving situations.
Attention to detail and pride in delivering high‑quality output.
Seniority Level
Not Applicable
Employment Details
Salary : Competitive
Working Hours : Monday to Friday, 9am‑5.30pm
Hybrid Working : 2 days based in the Chiswick office, 1 day per week in the Mansfield office, 2 days at home
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