Recs & Banking and Corporate Actions Manager

Bath Source: WhatJobs

£70,000–£100,000

Bath – Work your way: 2 days minimum in office, 5 days welcome

Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.

As a Recs & Banking & Corporate Actions Manager, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

About the Role:

This role is pivotal to the success of the execution of our clients’ business model, overseeing the detailed operation of the Recs and Banking & Corporate Action teams.

Ensuring they are focused on maximising the working relationship between the business and our clients/third parties. The role holder must be able to assimilate the complexity of the business proposition and have a sound understanding of the regulatory framework required to run the teams.

The role holder will be responsible for the management of the teams and, as a role model, demonstrate behaviours aligned to the company core values, in order to maximise team performance and deliver outstanding service in line with agreed key performance indicators.

Responsibilities:

Responsibility for the Recs & Banking and Corporate Action teams
Team responsibilities include:
Daily internal and external client money reconciliations & investigation
Internal and external custody reconciliation & investigation
Regulatory returns & claims
Nominee and Investment Manager payment processing
Cheque processing and banking
Corporate Action processing
Distribution processing
Cash interest processing
Manage the teams to achieve effective workflows, contributing towards an efficient execution of responsibilities
Work with the departmental management teams to maintain a collaborative approach in achieving the departmental service level agreements (SLAs) and key performance indicators (KPIs)
Responsible for Team Leader development through structured one-to-one sessions, appraisals and individual training and development plans
Remain up to date on all relevant external regulatory requirements and internal processes to ensure that all team procedures remain accurate and approved
Handle any escalated enquiries and complaints, liaising with the appropriate colleagues to achieve resolution
Encourage and value ideas and initiatives
Demonstrate flexibility during periods of high workloads and aid other services when required
Support the business with user acceptance testing and disaster recovery cycles, as directed
Achieve and actively maintain own skills and knowledge to adhere to the Training and Competency framework
Ensure that the risk management process is promoted, supported, managed, and implemented effectively within the team. Liaise with the Risk Team to help identify and manage risk effectively
Working with the team and other Line Managers to define, manage and continually improve the team and business processes
Coach and inspire to develop staff so that they can grow in line with aspirations of the business
Involvement in recruitment activities as directed
You will, from time to time, be required to undertake other activities that fall within your capabilities as directed by management
Excellent attention to detail
Strong CASS knowledge, in particular CASS 6 and 7
Excellent interpersonal, organisation and communication skills
Good understanding of investments, investment products and wrap platforms
Ownership and accountability
Excellent drive displayed, with the ability to work unsupervised and under own initiative
Ability to work well under pressure and to tight deadlines
Investment Management Certificate (IMC), Investment Operations Certificate (IOC) or equivalent industry recognised qualification
Understanding of investments and investment products

Core Competencies:

Operational Excellence: Continually delivering and improving excellence for all clients and customers
Client and Customer Focus: Add value to client/customer, adhere to Treating Customers Fairly principles, and operate as a true business partner
Communication: Communicate clearly and concisely, tailoring content and style, with ability to make a positive impression on others
Working with others: Working successfully with others and building a network of good relationships in order to achieve shared goals
Performance Focus: Demonstrate energy and enthusiasm, takes ownership, delivers results and improves personal performance

Join our team as a Recs & Banking & Corporate Actions Manager and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for investment services, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated team.