Internal Sales Executive

Huddersfield Source: WhatJobs

£31,500–£38,500

A well-established trade-only parts supplier within the industrial door and loading bay sector is looking to hire an Internal Sales Executive for its Yorkshire office.

The Role

You’ll support a trade-only customer base (installers, engineers and service/installation companies), handling enquiries, identifying the correct parts, preparing quotations, and converting orders. This is a fast-paced internal role where accuracy, responsiveness and product/problem-solving are key.

Key Responsibilities

Manage inbound and outbound calls/emails from trade customers
Identify the correct industrial door/loading bay parts and recommend suitable alternatives where required
Produce accurate quotations, follow up proactively, and convert quotes into orders
Process sales orders efficiently, ensuring correct pricing, part references and delivery requirements
Liaise with purchasing, warehouse and logistics to confirm availability, lead times and dispatch
Resolve order queries, delivery issues and returns in a solutions-focused manner
Maintain accurate CRM/ERP records and keep customer details up to date
Support customer retention and account development through consistent service and follow-up

What We’re Looking For

Experience in internal sales, trade counter/parts, or B2B customer service
Confident communicator with a strong telephone manner
High attention to detail, comfortable working with part references/specifications
Organised, proactive and able to manage a busy workload
Good IT skills (CRM/ERP and Microsoft Office)
Knowledge of industrial doors and loading bay equipment/parts (e.g., roller shutters, sectional doors, fast action doors, dock levellers, control panels, safety edges, seals, motors)
Experience supporting field engineers or trade customers in a parts environment