Senior Account Manager

Major Players are partnering with a reputable, culturally connected experiential & brand experience agency to recruit for a Senior Account Manager.

This role sits at the heart of the client services team, acting as a key link between clients and internal creative, strategy, and production teams.

Reporting into a SAD, you'll take ownership of timelines, budgets, and client communication and build strong, trusted relationships both internally and externally.

Responsibilities

• Act as the primary day-to-day contact for multiple clients, building trusted relationships and managing ongoing communications.
• Lead the end-to-end delivery of integrated campaigns, ensuring projects were delivered on time, on brief, and to a high standard.
• Collaborate closely with creative, strategy, and production teams to develop and execute campaign ideas across channels.
• Manage project timelines, workflows, and deliverables across multiple accounts simultaneously.
• Oversee budget management, including cost estimates, reconciliations, and invoicing, ensuring commercial accuracy.
• Maintain quality control across all client-facing materials, presentations, and supplier communications.
• Identify opportunities for account growth and supported strategic planning and upsell initiatives.
• Provide line management, mentoring, and development support to junior team members.
• Ensure smooth cross-functional collaboration and clear communication between internal teams and external stakeholders.

Experience required

• Minimum of 3 years' experience in an account management role within a creative, marketing, or experiential agency.
• Strong understanding of brand-led campaigns, live experiences, and end-to-end project delivery.
• Proven ability to manage multiple projects, deadlines, and stakeholders in a fast-paced setting.
• Excellent communication, organisational, and time-management skills.
• Confident building and maintaining client relationships, including leading meetings and presentations.
• High attention to detail with a strong focus on quality and consistency.
• Commercially minded, with experience managing budgets, forecasts, and reconciliations.
• Comfortable using project management tools, trackers, and reporting systems.
• Collaborative, solutions-focused approach with the ability to remain calm under pressure.

Hours: Full time

Salary: £40-50,000 depending on experience

Office Location: East Central London

Office requirements: 3 days per week in the office

Major Players are the UK's leading digital, marketing, and creative talent agency, and over the last 30 years we've consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees.

We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit:

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