Screening Account Manager/Senior Screening Officer (FTC)

Salford Source: WhatJobs

£30,000–£45,000

Talent Acquisition Partner @ Morson Group

About Us:

We were founded back in 1969 and have grown from very humble beginnings to a £1.3b global technical recruitment specialist organisation. With over 30 offices UK wide, Canada, USA, Australia and across Europe, we are the UK's leading technical recruitment agency and the 3rd largest globally.

Morson Group consists of multiple specialist practices that offer complex talent solution needs across Engineering and Technology. Ranking nationally as one of the Best Big Companies to work for, whilst being recognised for excelling in Learning and Development, it has never been a better time to explore career opportunities at Morson Group.

The Role:

Collaborate with the Morson Screening team and clients to manage vetting services according to guidelines. Process candidate vetting, ensuring accurate data recording for effective reporting. Support the Client Operations Manager in planning and managing client accounts, ensuring SLAs are met.

Please be advised that this is a 9-month fixed term contract.

Key Responsibilities:

Client Management
Take on key Account Management responsibility for selected key client organisations which involves building strong relationships with Line Managers and recruitment personnel.
Production of Management Information Reports.
To manage/support the achievement of key client KPI’s and SLA’s.
To regularly review client satisfaction levels through regular client catch ups and quarterly business reviews.
Act as the first point of contact with regards to producing reports, dealing with client candidates/ employees and operational risks & issues.
Pro-actively managing tech to facilitate delivery, adapting to changes in client requirements as required.
Creation and maintenance of account documentation.
Pro-actively address client concerns or issues with a solution focussed mindset.
Support case handlers and senior team as required.
Manage the compliance with all data protection guidelines in line with company policies.
Identifying resource requirements to manage fluctuations in volumes across all clients.
Assess requirements of projects that come in, planning timescales, in line with client SLA’s.
Creation of process flows and escalation process for new clients that are onboarding.

Personal Development:

Identify any personal development areas and agree appropriate method of delivery with line management.
Ensure that you are kept informed of any developments or changes relating to candidate and employee vetting to ensure we are able to advise clients regarding legislation or best practice changes.

Experience & Skills:

Working knowledge of specialised sector
Basic employment law
Professional telephone manner
Ambition to develop key client’s business and increase market share
Ability to create and maintain a competitive and motivated environment
Strong interpersonal skills
Ability to build a rapport with colleagues, clients and candidates at all levels

Working with us: