At Queensmith, we understand that our greatest asset is our exceptional team. As a Senior Sales Consultant, you'll be on the front line of our customer experience, responsible for engaging with clients, understanding their needs, and guiding them toward the perfect piece of jewellery. You will play a crucial role in building customer relationships, maintaining product knowledge, and meeting sales targets. With opportunities for growth within Queensmith, you'll also have access to ongoing training to refine your skills in luxury sales. Your contributions will be integral to our journey.
Responsibilities
Welcome customers warmly, providing an inviting and professional experience from start to finish
Assist customers with product selection, tailoring recommendations to their personal style, occasion, and budget
Achieve individual sales targets by effectively closing sales and promoting additional services, such as resizing and customisations
Maintain thorough knowledge of Queensmith's collections and the craftsmanship behind each piece, enhancing the customer experience with product expertise
Foster long‑term client relationships by following up post‑purchase and encouraging repeat business
Support team operations by coordinating with colleagues on customer appointments, special requests, and any service‑related inquiries
Collaborate with Lead Sales Advisors and Senior Sales Consultants to continuously improve customer interactions and store performance
Skills
Customer‑focused mindset with a talent for understanding client needs and preferences
Strong sales and negotiation skills, with an emphasis on upselling and cross‑selling
Organisational skills to manage multiple client interactions and follow‑up activities
Adaptability and resilience in a fast‑paced retail environment
Requirements
Minimum of 2-3 years' experience in a customer‑facing sales role, ideally within the jewellery retail sector
A passion for gemmology and strong knowledge of diamonds to deliver exceptional, expert advice to every customer.
Proven ability to meet or exceed sales targets and build meaningful customer relationships
Excellent communication and interpersonal skills, passionate about delivering a high‑quality customer experience
Ability to work well within a team, demonstrating flexibility and a willingness to support colleagues
Benefits
Opportunities for growth and progression across departments
Exclusive to the Sales Team: The Grid! A generous commission bonus on top of the general bonus
Employee Recognition Programme
Paid Time Off & Holidays
Financial Benefits, including a company‑wide bonus scheme
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