Implementation Consultant (Salesforce)

We are seeking a technical data/implementation professional with strong expertise in Salesforce to support our clients by delivering technical configurations and guidance on the IPfolio platform. This role involves contributing to configuration and integration activities as part of our consultancy services. A key aspect of the position is the ability to analyze business requirements while maintaining a strong client focus. Daily responsibilities include developing implementation‑specific features and creating and maintaining system configurations.

About You – Experience, Education, Skills, And Accomplishments

• Minimum 3 years of experience as a Salesforce System Administrator.
• Strong proficiency in Microsoft SQL Server.
• Experience in software implementation, consulting, or working closely with implementation teams.
• Excellent communication skills in English, both written and verbal.
• Proven analytical and problem‑solving abilities with high attention to detail.
• Demonstrated ability to work effectively in cross‑functional teams and influence without formal authority.
• Bachelor’s degree in IT or equivalent professional experience.
• Experience in software implementation, consulting, or working closely with implementation teams.

Desired Additional Skills

• Familiarity with Intellectual Property or legal industry workflows.
• Experience working in a legal or partner environment.
• Exposure to Microsoft Azure and cloud‑based solutions.
• Proficiency in additional Microsoft Office tools such as Access, Visio, Teams, and SharePoint365.

What will you be doing in this role?

• Collaborate with the implementation team to deliver tailored technical solutions within the system, aligned with client‑specific requirements.
• Collaborate with implementation consultants to analyze, document, and optimize business processes.
• Design and maintain customer‑specific features and configuration scripts.
• Support data migration activities and integration with external systems.
• Provide accurate estimates for technical requirements and client requests.
• Respond to configuration requests with efficient and scalable solutions.
• Troubleshoot and document software defects, validate fixes, and communicate outcomes.
• Liaise with the software development team to ensure alignment between client needs and product capabilities.
• Produce timely and accurate project status reports for stakeholders.
• Develop and execute system test plans and user acceptance criteria in collaboration with clients.
• Share knowledge and suggest process improvements across teams.

About The Team

This role reports into the Senior Manager, Service Implementation working as part of a team of 10 Implementation Consultants based across Europe supporting our IPMS products.

Hours of Work

Full‑time, permanent role based out of our London office on a hybrid basis, 2 days per week in the office.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non‑discrimination in all locations.

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