We’re a fast-growing payments fintech on a mission to simplify how businesses manage payment volumes.
We’re looking for a Technical Account Manager who’s excited by growth, thrives in a fast-paced environment, and loves solving real customer challenges. You’ll be the bridge between our clients and our technology — ensuring integrations run smoothly, relationships stay strong, and our customers get maximum value from what we build.
What You’ll Do
Own the client journey — from onboarding and technical setup through to ongoing support and optimisation.
Be the voice of your clients, understanding their business goals, pain points, and success metrics to deliver tailored solutions.
Lead technical discussions with senior stakeholders, helping them make informed decisions on product use, integrations, and technical strategy.
Collaborate cross-functionally with Product, Engineering, and Support teams to drive improvements and solve complex challenges.
Proactively manage incidents and ensure smooth resolution of technical issues, maintaining high satisfaction and trust.
Spot growth opportunities, identifying where clients can benefit from new features, upgrades, or enhanced services.
Advocate internally for customer feedback and help shape the roadmap with real-world insights.
What You’ll Bring
2+ years’ experience in a Technical Account Manager, Implementation Engineer, or similar role — ideally in fintech, SaaS, or payments.
Solid understanding of APIs (REST, JSON, SOAP, XML) and web technologies (HTML, CSS, JavaScript).
Comfortable working with API management tools and guiding customers through technical integration processes.
Excellent communicator — able to translate between business and technical audiences with ease.
Proactive problem solver with a genuine passion for customer success and technology.
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