Team Managers are leaders on the floor and multipliers of culture. They bring the Maison to life through their teams, their presence, and the quality of the client relationships they help build every day. They succeed by leading through example, developing people, and ensuring that standards, behaviours, and client experience are consistently lived, not enforced.
Role Purpose
To lead and develop a store team with ownership and pride, delivering an elevated client experience and contributing to sustainable store performance. Reporting to the Store Director (Flagship) or Store Manager, the Team Manager plays a critical role in translating vision into daily reality on the selling floor.
Your Team
The engagement, development, and performance of your team
Creating an environment of trust, accountability, and pride
Coaching individuals to grow in confidence, capability, and ownership
Your Clients
The quality and consistency of the client experience delivered by your team
Supporting the development of long‑term, trust-based client relationships
Championing clienteling as a shared responsibility
Living and protecting the Maison’s values, behaviours, and ways of working
Acting as a role model in professionalism, service, and attitude
Key Responsibilities
Leadership & Development
Lead by example on the floor, setting the tone through behaviour and presence
Coach, support, and develop team members through regular feedback
Translate store priorities into clear daily focus for the team
Ownership & Accountability
Take responsibility for team performance, behaviours, and standards
Give clear, honest feedback with positive intent
Address issues early, constructively, and fairly
Performance & Brand Evangelism
Ensure brand standards are understood, lived, and protected
Balance execution excellence with human, values‑led leadership
Client Experience
Champion storytelling, emotion, and service excellence
Support the team in building meaningful, long‑term client relationships
Ensure consistency of service quality at all client touchpoints
How You Lead
Lead with presence, calm authority, and emotional
Build trust through fairness, consistency, and reliability
Encourage ownership while providing clarity and support
What Success Looks Like
A motivated, confident, and accountable team
Consistent delivery of an elevated client experience
Strong individual and collective performance
Clients who return because of relationships and trust
Core Competencies
Strong experience in retail
Experience leading and developing teams
Strong coaching and communication skills
Ability to create engaged, inclusive team environments
Strong selling and clienteling capabilities
Ability to build trust‑based, long‑term client relationships
Confident in delivering luxury service standards
Understanding of sales KPIs and individual performance drivers
Ability to translate targets into daily team actions
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