Support Analyst

Role Summary

One Big Circle Ltd is a Bristol technology company delivering Intelligent Video solutions. We are growing quickly and are seeking a proactive and motivated individual to join our team to support the business and our flagship product, AIVR (Automated Intelligent Video Review).

Responsibilities

• Provide a high level of customer service to our client base.
• Learn our application and service to provide technical support.
• Carry out technical troubleshooting of in-service devices via VPN using command line and GUI.
• Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries.
• Work to predefined procedures and respond to customers in line with company policy.
• Carry out proactive tasks to assist customers and monitor our product.
• Liaise with developers and other company members to highlight and resolve issues with our product.
• Assist the team in maintaining a knowledge base detailing resolutions for common issues and requests.
• Verification of acquired and generated data.
• Perform data quality processes as required.
• Interact with asset management processes.

Qualifications

• A collaborative approach to working.
• Strong communication skills - written, on the phone and in person.
• Experience accessing and configuring devices remotely.
• Confident user of technology.
• Keen interest in information technology.
• Proactive and positive approach to customer service.
• A keen eye for detail - ability to execute detailed tasks accurately.
• Solid organisational ability.
• Familiarity with or enthusiasm for rail.
• Previous experience within a service desk, help desk, or technical support role.
• Previous application support experience.
• Familiarity with MS Office/Google GSuite productivity software (Docs, Sheets).

Benefits

• Work-related training courses as required
• Complimentary snacks and refreshments including fresh fruit
• Access to Bike to Work Scheme
• Secure bike storage and shower facilities

You would be a valued part of a fast growing team where your ideas and opinions are valued as we continue the journey of One Big Circle.

How to apply

To apply please send a covering letter along with CV to

Successful candidates will need to pass a BPSS (Baseline Personnel Security Standard) check as part of the onboarding process.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Analyst, Customer Service, and Information Technology

Industries

• Technology, Information and Media, Audio and Video Equipment Manufacturing, and Railroad Equipment Manufacturing

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