MI Analyst (12 Month FTC)

Overview

Principal Recruitment Consultant - Data, Insight & Analytics at ADLIB - B Corp Certified. Help shape customer service decisions through data. This is a 12-month fixed-term contract (an 8-month FTC is also available for this role).

What you’ll be doing

• Produce reports, spot trends, and create insight that shapes how the customer service team operates.
• Maintain regular reporting, build visual dashboards, and carry out deeper analysis on topics such as customer churn and call volumes.
• Translate data into clear recommendations using Power BI and SQL to improve efficiency and customer experience.
• Present findings to stakeholders across the business and contribute ideas that have real impact.

You’ll work with a Bristol-based team in a collaborative environment and gain exposure to senior stakeholders.

Responsibilities

• Be the go-to person for producing reports and insights for customer service decisions.
• Run and maintain regular reporting and dashboards.
• Analyse topics like customer churn, call volumes, and reasons for customer contact.
• Collaborate with stakeholders and communicate findings effectively.

What experience you’ll need

• At least 1 year of experience in a similar MI Analyst role.
• Experience using Power BI.
• Experience with SQL.
• Experience working with customer data (e.g., churn analysis).
• Ability to translate complex data into clear, actionable insights.
• Confidence presenting to stakeholders.

What you’ll get in return

You’ll receive a salary of up to £35,000, with a collaborative, forward-thinking team. This role is based in Bristol (3 days per week) and offered on an FTC basis.

Two fixed-term contract openings exist in the team: an 8-month FTC and a 12-month FTC.

What’s next?

Apply with your CV today. If it looks like a good match, we’ll be in touch to arrange a call and discuss the role in more detail. For any questions, feel free to message Tegan.

Please note, this role is exclusive to ADLIB.

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