2nd Line Support Analyst

Overview

Join to apply for the 2nd Line Support Analyst role at TieTalent .

Based in Stockport, UK | Sharp IT Services UK.

What You’ll Do

• Take ownership of client issues and ensure timely resolution through to completion.
• Troubleshoot escalated technical problems across Microsoft 365, Windows Servers, Azure, and networking environments.
• Maintain strong communication with clients to build confidence in our support services.
• Prioritise and organise your workload effectively to meet SLA and KPI targets.
• Be an ambassador for Sharp IT Services and contribute to a high-performing, client-centric culture.

What You’ll Bring

• 18+ months' experience in IT support (preferably 2nd line).
• Working knowledge of Microsoft Server and Desktop OS, M365, and Azure.
• Familiarity with networking, firewalls, virtualisation, and cyber security concepts.
• Backup and antivirus experience is a plus.
• Friendly, professional, and proactive communication skills — both written and verbal.
• A team mindset and a genuine interest in growing your technical skills.

Why Join Us

• Flexible hybrid working
• Supportive team culture focused on development
• The chance to work with varied clients and evolving technologies
• A reputable brand with a growing digital services division

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet

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