Product & Delivery Manager

Location: Hybrid (UK-based – Leicester or within commuting distance)

Reporting to: COO, CareApps Ltd (Empathika)

Collaborates with: CTO, Product Design Lead, QA Lead, and Development Team

About Empathika

Empathika, a flagship product of CareApps Ltd, is an AI-powered healthcare platform designed to transform medication management, communication, and compliance across care homes and domiciliary care. Following a successful launch at the Birmingham Care Show, we are entering an accelerated growth phase, supported by renewed investor commitment and an expanded development capacity.

Role Purpose

To manage the end-to-end delivery of Empathika’s product roadmap — from requirement gathering and backlog prioritisation to sprint delivery and release management — ensuring all deliverables meet client expectations, compliance standards, and commercial timelines.

Key Responsibilities

Product Ownership & Requirements Gathering
Engage with care home managers, nurses, and partners to collect detailed business and functional requirements.
Translate those requirements into user stories, acceptance criteria, and feature specifications.
Maintain a living product roadmap aligned with company vision and stakeholder priorities.
Delivery Management
Oversee day‑to‑day sprint planning, backlog grooming, and progress tracking with the development team.
Ensure timely and high‑quality releases through structured sprint reviews and retrospectives.
Collaborate closely with QA and engineering to remove blockers and maintain delivery velocity.
Stakeholder & Client Communication
Act as the UK point of contact for internal stakeholders, clients, and pilot partners.
Coordinate demos, UAT feedback sessions, and release notes.
Prepare concise product update reports and investor progress summaries.
Compliance & Quality
Ensure all product features align with UK care sector regulations (CQC, NICE, GDPR, etc.).
Work with internal compliance leads to map modules against care frameworks.
Documentation & Reporting
Maintain clear and up‑to‑date documentation: backlog, sprint reports, and technical notes.
Provide structured progress reports to the COO and CTO.

Essential Skills & Experience

5+ years in Product Management, Delivery Management, or Business Analysis for SaaS or digital healthcare platforms.
Proven experience coordinating distributed or cross‑functional development teams.
Strong understanding of Agile (Scrum/Kanban) principles.
Familiarity with eMAR, care planning, or healthcare software.
Excellent communication, documentation, and stakeholder management skills.
Proficiency in tools such as Jira, Confluence, and Figma.

Desirable

Background in HealthTech, MedTech, or CareTech (UK market).
Knowledge of data protection, cybersecurity, and medical compliance standards.
Technical literacy with APIs, integrations, and UI/UX workflows.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management and Information Technology
Hospitals and Health Care

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