Senior Customer Success Manager – Onboarding, Delivery & Growth
Exeter
Ready to drive customer value, retention, and growth in a scaling SaaS business?
Ready to lead real‑world AI innovation in a fast‑growing SaaS start‑up?
If you thrive at the intersection of strategy, experimentation, and delivery — this is your chance to shape the intelligence behind the future of work.
Join RoleMapper and lead the evolution of our AI and ML capabilities that make workforce decisions fairer, smarter, and more transparent.
In a world where organisations are facing significant skills challenges, increasing compliance requirements and continuous organisational transformation, current approaches to managing job, work & skills data are no longer fit for purpose.
RoleMapper is building the DNA for Work, the data infrastructure powering fair, transparent and AI‑driven workforce decisions. RoleMapper brings structure, intelligence and governance to Job, Work & Skills data, enabling transparent, equitable pay decisions, skills‑based talent strategies and high‑performing teams, at scale.
In 5 years, we have built a portfolio of global big brand customers across the UK and US, have recently received significant VC funding, and are now embarking on the next chapter of our growth journey.
RoleMapper is building the DNA for Work: the data infrastructure powering fair, transparent, and AI‑driven workforce decisions. You'll shape and scale the platform that makes this possible.
You will lead our AI roadmap, from model design to data architecture, ensuring RoleMapper's technology remains differentiated, defensible, and enterprise ready. You will play a pivotal role in defining how our proprietary AI and platform evolves, turning complex, messy organisational data into intelligence that powers fair compensation, pay transparency, and workforce agility.
Combining strategy with hands‑on leadership, you'll build the team, systems, and innovation engine that drive our next phase of growth and position RoleMapper at the forefront of AI in work design.
Salary range: up to £120k plus share options.
In addition to 25 days of holiday, we have a paid shutdown period between Christmas and New Year equating to an additional 3 to 5 days.
Flexible benefits package includes:
While our official registered office is in Exeter, we work remotely across different locations. We have regular team days in Exeter & London, so you should reside in a location reasonably accessible to these sites. Flexible workspace memberships available if you prefer an office.
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