As a Customer Success Manager, you’ll work closely with customers to help them get real value from our products. You’ll build strong relationships, drive product adoption, and play a key role in retaining and growing accounts.
What You’ll Do
Build trusted relationships with customers and support their success
Help customers maximise value and achieve their goals
Proactively manage accounts to maintain satisfaction and reduce churn
Identify upsell opportunities and partner with Sales to grow revenue
Monitor account health, usage, and key metrics
Collaborate with internal teams to deliver a seamless customer experience
Forecast revenue and highlight risks and opportunities
What We’re Looking For
1+ year in a customer-facing B2B role (SaaS/tech a plus)
Strong communication and relationship-building skills
Proactive, organised, and solution-focused
Comfortable working with data, metrics, and CRM tools
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