Customer Service Executive

Overview

Watford | £30,609 + Exceptional Benefits | Hybrid Option After Probation

Are you ready to join a company that’s award-winning, fast-growing, and genuinely passionate about its people? We’re hiring on behalf of a reputable and forward-thinking organisation that’s expanding its customer service team. If you’re someone who thrives in a positive, high-energy environment, values structured development, and wants to be part of a supportive culture, this could be your next big move.

Why You’ll Love Working Here

• Culture-Driven : Work in a bright, colourful office where collaboration, wellbeing, and fun are part of everyday life.
• Training That Sets You Up for Success : A 2-month induction programme delivered in cohort groups to help you build strong peer relationships and feel supported from day one.
• Hybrid Flexibility : After completing your 6-month training and probation, you’ll enjoy the freedom of hybrid working.
• Tailored Career Progression : Your growth path is shaped around your goals – whether that’s leadership, specialisation, or personal development.

What You’ll Be Doing

• Managing customer orders and quotes
• Updating customers and internal systems
• Collaborating with internal and external teams
• Handling inbound calls and general admin

Who We’re Looking For

• Excellent communicator with a passion for customer service
• Experience in a customer support role
• Confident using CRM systems and Outlook
• A team player with great interpersonal skills
• Able to commute to Watford for training

Benefits That Go Beyond the Basics

• Starting salary: £30,609 per annum
• Annual pay rise every April
• Salary sacrifice car leasing and electric car charging
• Private medical benefits
• Increasing annual leave with service
• Retail discounts and financial services perks
• Company share schemes
• Death in service cover
• Free shuttle bus from Watford Junction to Croxley Business Park
• On-site parking

Easily accessible by car (M1) or public transport (Overground from Euston, St Albans, Hemel Hempstead, or from London on the Metropolitan Line).

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Industries: Telephone Call Centers and Financial Services

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