Operations Supervisor

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dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in‑flight hospitality providers, delivering world‑class culinary services and innovative products that enhance our passengers’ experience.

Purpose of the role:

The Operational Supervisor is responsible for overseeing the production, packaging, and distribution of in‑house packed cutlery. This role also includes managing equipment operations, ensuring efficiency, safety compliance, and team productivity. The supervisor ensures quality control, inventory management, and coordination with various departments to meet operational demands.

Accountabilities:

• Supervise daily operations of operational teams.
• Train and develop staff to maintain quality and operational standards.
• Ensure staff understand security function of packing and sealing requirements.
• Plan work allocation to meet deadlines and maximize productivity.
• Manage labour resources and oversee stock control with the Shift Manager and Equipment Manager.
• Maintain quality control and compliance with health, safety, and company policies.
• Optimize workflow, troubleshoot issues, and implement improvements.
• Lead team meetings, document operations, and track performance.
• Investigate incidents and drive continuous operational improvements.

Role Specifications:

• Provide supervisory experience in packaging, equipment management, or a similar leadership role overseeing a team.
• Previous experience in a food manufacturing background is highly advantageous.
• Good communication skills – both written and verbal and active listening.
• Adaptability to last minute changes and challenges.
• Good organisational skills.
• Strong leadership, communication, and problem‑solving abilities.
• Knowledge of operational processes, stock management and compliance standards.
• Detail‑orientated with a proactive approach to process improvement.
• E‑mail writing skills, with a good grasp of the English language, ensuring clear and professional communication.

Are you ready to bring your skills to a dynamic team and make a real impact? We’re excited to find passionate individuals who are eager to grow and contribute to our mission. If you’re looking for an opportunity to thrive in a collaborative and fast‑paced environment, apply now and take the next step in your career journey with us!

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Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Airlines and Aviation, Caterers

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