Change Comms Specialist

Location: Southampton HQ – 2 days p/w on site

Duration: 6 months

The Internal Change Communications Specialist will support the rollout of a significant set of new and updated People Operations processes across the business, covering most of mainland Europe.

Working within a shared services / people operations environment, the role will focus on translating complex, mapped processes (c.48 processes and sub-processes, including Joiners, Movers and Leavers) into clear, engaging, and user-friendly communications and guidance for internal teams and leaders.

Experience Required

• Proven experience in change management and/or change communications within complex organisations.
• Strong experience writing clear, engaging internal communications for varied audiences.
• Hands-on approach, comfortable taking ambiguous or evolving requirements and shaping them into a clear narrative and plan.
• Demonstrated ability to turn complex processes into user-friendly, accessible guides and materials.
• Excellent attention to detail, with a strong focus on accuracy and quality.
• Strong stakeholder management skills, with the ability to work collaboratively across teams and geographies.
• Comfortable working at pace and managing multiple priorities simultaneously.
• Experience working in People Operations, HR shared services, or a similar environment.
• Experience supporting process rollouts across multiple countries or regions.
• Familiarity with financial services or similarly regulated environments.

Responsibilities

• Lead the development and delivery of internal change communications to support the rollout of new People Operations processes across mainland Europe.
• Take requirements from a wide range of stakeholders, shaping them into clear communication and rollout plans.
• Create high-quality, engaging internal communications for Operations, HR teams, and People Leaders, tailored to different audiences and levels of detail.
• Help establish and maintain a central, user-friendly knowledge library that enables easy access to process guidance and supporting materials.
• Translate complex process documentation into clear, practical, and easy-to-follow process guides.
• Partner closely with Process, Data, and People Ops leads to ensure priority processes are understood and embedded within agreed timelines.
• Support the adoption of Joiners, Movers and Leavers processes and other core People Ops workflows.
• Apply change management principles to drive engagement, reduce resistance, and enable smooth transition to new ways of working.
• Ensure communications and materials meet the high accuracy and compliance standards required within a financial services environment.

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