Account Manager - Account Director

The Role

Ensuring client satisfaction across all areas of account management and implementation of client projects from brief and strategy to conception, delivery and reporting. You will be responsible for ensuring your projects are delivered on time, on budget and to the Agency’s standards, however that may be required . This is a full-time hybrid role based in London, offering flexibility to work both on-site and remotely.

Key Responsibilities

• Effectively leading the day-to-day communication with clients to ensure they are kept up to date with all aspects of activity (regular phone and email contact) as well as leading face-to-face meetings. Seeking advice intermittently by senior management (as and when appropriate)
• Build and maintain strong working relationships with colleagues, clients, staff and suppliers through suitable and articulate communication at all stages of the campaign processes to ensure the campaigns aims and objectives are exceeded.
• Comprehensive understanding of the creative, print and production management processes that allow you to manage the relationship and process independently to ensure campaigns are planned and delivered in line expectations as well as ensure margin targets are met (or increased)
• Lead all associated administration and reporting for the purpose of project management by ensuring documents (i.e. contact reports, status’ and evaluations) are recorded and produced correctly so that information can be shared with clients accurately and in a timely manner
• Manage and produce suitable campaign plans and schedules for activity in a clear and suitable format, in line with company processes, cost efficiencies and client brief.
• Produce accurate estimated costs and timing plans that can be shared with client in a timely manner and in line with company processes
• Effectively manage the financial process end-to-end. You’ll lead the management of all spend against the campaign job number to ensure margins are met by managing internal profit forecasts as well as keeping contingency allowances up to date to facilitate quick, accurate reporting & client invoicing at campaign end.
• Pro-actively keep colleagues, clients and suppliers updated on progress of tasks as well as ensuring deadlines are met
• Keep appraised of the sampling landscape, as well as the company’s client’s sectors. Sharing suitable information with colleagues (as and when appropriate). Experiential understanding and experience is essential here, the rest can be learned on the job.
• Support the Directors and get involved on new business pitches by preparing client costings, identifying opportunities with existing clients and being pro-active in your research by thinking outside the basic parameters of a brief.

Skills, Qualities and Requirements

• Strong account management skills, including building client relationships and overseeing projects
• Hardworking and committed - putting the client relationship first
• Ambitious self-starter, keen to showcase and develop strategic capabilities
• Able to take ownership and hit the ground running
• Organised, adaptable and personable
• Comprehensive understanding of experiential production and implementation that allows you to manage the relationship and process independently
• Highly organised with excellent attention to detail and ability to organise others
• Self-motivated and works effectively on their own as well as part of a team
• Strategic and creative thinker
• Ability to adapt to change with effective problem-solving abilities
• Good knowledge of Microsoft packages including; Word, Excel and PowerPoint as well as the ability to learn other platforms quickly
• Exceptional organisational skills and communication
• Proven ability to lead projects, meet deadlines, and manage budgets effectively
• Knowledge of consumer insights, marketing trends, and the sampling landscape
• Experience in managing cross-functional teams and collaborating with external partners

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