Salesforce Service Cloud Voice Consultant

Salesforce Service Cloud Voice Consultant

We are seeking a Salesforce Consultant with hands‑on experience in Service Cloud Voice to help deliver modern, voice‑enabled customer service solutions. In this role, you'll work with clients to design and implement contact centre solutions using Salesforce, Amazon Connect, and Agentforce, helping them improve how they engage with their customers.

Key Responsibilities

• Designing and delivering Service Cloud Voice solutions
• Running or supporting workshops, solution design, and technical planning
• Configuring and customising Salesforce Service Cloud Voice
• Supporting go‑lives and post‑implementation improvements
• Working closely with both business and technical teams, supporting projects from discovery through to delivery and optimisation

Core Requirements

• 5+ years’ experience with Salesforce Service Cloud or contact centre platforms
• Practical experience with Service Cloud Voice and ideally Amazon Connect or similar telephony platforms
• Strong understanding of contact center operations
• Experience with telephony, CTI, or AWS tools is beneficial

Ready to make a difference? Apply now and help non‑profits achieve their goals through cutting‑edge Salesforce solutions!

Job Details

• Seniority level – Mid‑Senior level
• Employment type – Full‑time
• Job function – Information Technology
• Industry – Telecommunications

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →