Consultant – CX Strategy & Digital Transformation

About the Opportunity

A leading digital transformation and change management consultancy is expanding its Strategy & Transformation practice and seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients.

If you have a background in digital strategy, CX transformation, or change consulting—particularly from a Big 4 or top-tier consulting environment—this role offers the opportunity to influence major programmes globally while accelerating your consulting career in a fast-growing well-established practice.

What You’ll Do

As a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations.

• Lead customer research, journey mapping, workshops, and requirements gathering
• Analyse end-to-end customer journeys and identify opportunities for optimisation
• Build CX transformation roadmaps and business cases linked to measurable outcomes
• Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions
• Keep programmes on track while influencing senior stakeholders across business and technology
• Translate qualitative and quantitative insights into clear recommendations and specifications
• Collaborate with industry experts to support initiatives across energy, automotive, infrastructure, food, agriculture, minerals, and oil & gas
• Contribute to thought leadership, go-to-market strategy, and internal capability building

Why This Role Stands Out

• A rare chance to join a growing consulting team with strong investment and an exciting transformation agenda
• Exposure to international work, including collaboration with teams globally
• Hands‑on involvement in CX strategy, digital innovation, and technology evaluation
• Clear progression into broader consulting and business development responsibilities
• Continuous learning, industry events, and the ability to directly shape a developing practice

What We’re Looking For

• 5+ years’ consulting experience (digital strategy, CX, transformation, or change)
• Experience in data platforms, AI, CX tech, enterprise solutions, or digital products
• Ability to simplify complex problems and present compelling recommendations
• Strong stakeholder management and communication skills
• A client‑first mindset with comfort engaging senior executives
• Eligibility to work in the UK + willingness to travel in the UK/Europe sometimes

Preferred

• Big 4 / top-tier consulting experience
• Exposure to Agile, digital product ownership or CX technology stacks

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