Service Designer

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Anson McCade

Information Technology Recruitment Consultant

Location: London (Hybrid)

Duration: 6–12 months

Security Clearance: Active SC clearance required

We’re working with a leading digital consultancy that partners with high-profile public sector organisations to deliver user-centred services that make a real impact. As they scale up their work with the Home Office , they’re seeking an experienced Service Designer / User Researcher to join the team.

The Role:

You’ll be embedded in a multidisciplinary agile team to help shape the end-to-end service experience. You’ll be responsible for designing and improving public-facing and internal services that are accessible, scalable, and grounded in real user needs.

What You'll Do:

• Plan and conduct user research (discovery, usability testing, behavioural insight)
• Create service blueprints, journey maps, and ecosystem diagrams
• Facilitate workshops and co-design sessions with stakeholders and users
• Work closely with delivery managers, content designers, and developers in agile sprints
• Champion accessibility and inclusive design throughout the lifecycle

What We're Looking For:

• Strong background in service design and user research within the public sector
• Ability to lead discovery and alpha phases, as well as support into beta
• Comfortable with complexity, ambiguity, and fast-paced agile environments
• Confident facilitating workshops and stakeholder sessions
• Proficient with tools like Miro, Figma, Dovetail, Lookback, Jira and Confluence
• Active SC Clearance is essential (due to the nature of the work)

Why Join?

You’ll be joining a delivery-focused team that genuinely values human-centred design and is committed to building better public services. You’ll have the autonomy to shape the direction of your work and the support of experienced professionals across design, tech, and delivery.

Interested in making a difference through meaningful public sector design?

Apply now

Seniority level

• Seniority level
• Mid-Senior level

Employment type

• Employment type
• Contract

Job function

• Job function
• Information Technology
• Industries
• IT Services and IT Consulting

Referrals increase your chances of interviewing at Anson McCade by 2x

Get notified about new Service Designer jobs in London Area, United Kingdom .

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Service Designer – Corporate Transformation

Hackney, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

Associate (Junior) Product Designer, Identity Security

London, England, United Kingdom 5 days ago

Learning Experience Designer - Part Time

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

Watford, England, United Kingdom 1 day ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 14 hours ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

Greater London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 15 hours ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →