The Service Delivery Manager will support the onboarding and ongoing delivery of enterprise applications such as Salesforce, ServiceNow, Workday, or similar business platforms. This role focuses on coordinating service operations, ensuring quality, and maintaining strong communication with stakeholders.
Start: December or January Duration: 6 months + extensions Location: Macclesfield (on site and remote)
Key Responsibilities
Assist in onboarding new applications (Salesforce, ServiceNow, Workday, or similar) and services into the support environment.
Coordinate with technical teams and business users to ensure smooth transitions.
Prepare documentation, workflows, and readiness activities.
Support day‑to‑day service delivery and ensure applications are running effectively.
Participate in testing activities for updates, enhancements, and new releases.
Help ensure changes meet quality standards before going live.
Serve as a point of contact for business users and stakeholders.
Provide clear updates on service status, issues, and improvements.
Identify opportunities to streamline processes and improve user experience.
Contribute ideas to strengthen service operations and documentation.
Qualifications
Experience working with applications like Salesforce, ServiceNow, Workday, or similar platforms.
Exposure to service delivery, application support, QA, or operational roles.
Understanding of service management practices ITIL.
Coordinating across technical and non‑technical teams.
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.