An award-winning ERP SaaS provider in Peterborough is seeking a Service Delivery / Customer Support Manager. The role requires a leader capable of enhancing the customer experience and ensuring high satisfaction levels. Responsibilities include leading the support team, owning customer onboarding, and acting as an escalation point for complex issues. The ideal candidate has experience in SaaS or ERP and a strong focus on customer satisfaction. This position offers a hybrid working model, bonus opportunities, and career progression.
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London
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