Product Support Specialist

Join to apply for the Product Support Specialist role at Hexarad

Join to apply for the Product Support Specialist role at Hexarad

Hexarad is a healthcare company, and we’re leading the way with our cutting-edge medical imaging solutions.As one of the UK’s fastest-growing scale-ups, we were recognised as one of the UK’s best places to work in Tech 2023 and a Future Fifty company in 2025.

We partner with leading healthcare institutions to deliver accurate and efficient diagnoses.Our mission is to ensure fast and precise diagnostic outcomes for everyone, everywhere.

As Product support specialist, reporting to the Head of Product, you will be an important part of the product team and responsible for a variety of responsibilities to ensure our product is adding value for our customers, and our business.This is a full-time role.

You will love this role if in your day to day you….

Bring a product person’s curiosity, problem-solving and customer focused mindset to role that would require you to

• Work in lock-step with our product managers on a variety of responsibilities.
• Work closely with customers using our customer-facing software OptiRad and ReportRad Hub
• Handle software demos/training and onboarding customers onto our customer-facing software.This will require going beyond answering questions on “how to do” things, and will require thinking like a product person to help optimise value delivered from our customers’ vantage point and solve problems long term.
• Manage account-set up, account access and feature configurations, taking into account security, information governance and business impact
• Leverage patterns and observations in workflow and customer behaviours to surface best practices helpful for customers and to inform product decisions
• Investigate bugs, do QA testing and manage testing scenarios
• Spot issues and trends that should be solved by our software rather than operationally, and communicate with our product managers about those.
• Manual feature support, leveraging CSV exports and imports to update customer accounts, manage data configurations and ensuring data accuracy, integrity and quality.
• Support the product managers in metric and KPI tracking, and assessing the outcome of product development efforts.
• Collaborate with customer success, account management and other teams responsible for supporting the teleradiology services used by our customers
• Other ad hoc projects as directed by the Head of Product

Have

• 3-4 years in a product support, QA or similar function inside a product team at an early stage business (start-up or scale-up)
• Customer-facing experience
• Experience in a product-centric environment that prioritises product thinking
• A genuine desire to help customers solve problems, and understand that software is just one of many ways to do that.
• Energy and resilience to get things done
• Combine a scrappy entrepreneurial mindset with delivering excellence
• Have exceptional communication skills
• Have technical acumen related to software applications
• Demonstrated understanding of UX thinking
• Development or technical skills (data analysis, basic html/CSS, coding in any language, writing SQL, debugging or QA)

You will not love this role if …

• Are uncomfortable with context switching and uncertainty, as depending on the day-to-day realities, you will have different tasks and duties
• Are not at your best in a fast paced environment
• Do not prioritise excellence (as distinct from perfection) and successful outcomes
• Are not intellectually honest about the quality of delivery and outcomes
• See mistakes and failures as the end, rather than opportunities to learn, do better and turn them into win

Seniority level

• Seniority level
• Mid-Senior level

Employment type

• Employment type
• Full-time
• Industries
• Hospitals and Health Care

Referrals increase your chances of interviewing at Hexarad by 2x

Get notified about new Product Support Specialist jobs in United Kingdom .

Italian Customer Client Support in Sunny Greece - Fully Paid Relocation

Manchester, England, United Kingdom 2 weeks ago

Greater Manchester, England, United Kingdom 1 month ago

Specialist I, Technical Support, Terminal

Belfast, Northern Ireland, United Kingdom 2 days ago

(native Japanese) Customer Support Consultant, emails/chats (Remote)

London, England, United Kingdom 3 weeks ago

Greater London, England, United Kingdom 2 weeks ago

Technical Support Specialist - Articulated / Rigid Haulers

Duxford, England, United Kingdom 1 month ago

Technical Support Specialist - German Fluency

Technical Support Specialist - Dutch Fluency

Coverage/Technical Lead - Property/Business Interruption, Any UK Office Base

Leeds, England, United Kingdom 2 weeks ago

(native Japanese) Customer Support Consultant, emails/chats (Remote)

Hanley Swan, England, United Kingdom 3 weeks ago

Italian Customer Client Support in Sunny Greece - Fully Paid Relocation

Freelance Email and Chat Customer Support French Speakers

London, England, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 1 week ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom $86,000.00-$124,100.00 2 weeks ago

Coventry, England, United Kingdom 2 weeks ago

Spanish-Speaking Customer Support Specialist

Spanish-Speaking Customer Support Specialist

Sales Mgr Strategic Partnerships and Sales Enablement

Customer Support Associate- Italian and Portuguese

London, England, United Kingdom 4 months ago

Technical Support Engineer (Customer) - EMEA

United Kingdom $75,000.00-$150,000.00 1 week ago

Bromley, England, United Kingdom 3 weeks ago

Greater Bristol Area, United Kingdom 2 weeks ago

Technical Support Engineer (Customer) - USA

United Kingdom $75,000.00-$150,000.00 3 weeks ago

Cannock Wood, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →