ABOUT USTHom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
THE ROLE
Responsible for driving sales in order to reach goals and assist with sales in the boutique at busy time
Responsible for all administrative work
Oversee the stock: ensuring a smooth inventory, handling of buyback, RTV, pricing the stock etc.
Ensuring all creations are shipped in a correct and fully ensured way
Train and lead the team to provide excellent customer service and high performance in terms of selling ceremony
Be an ambassador of the brand: assist the store manager with all clienteling activities and with the management of high-profile client relations (identify customer’s needs and build long-lasting relationships with all customers)
Preparing and writing reports (daily, weekly, monthly) within the given deadline also in a comprehensive manner, e.g Daily report, weekly report, Monthly report, Time Attendance, etc.
Maintain the look of the store ensuring it is inviting and welcoming (including all maintenance matters); ensure the full sharing and execution of the corporate strategies and procedures
Analyze and interpret performance information to support improvement of the team
Analyze and interpret KPI’s in order to implement actions through them and drive the business
Manage staff performance, shifts, duties, holidays and absences
Work with external partners (e.g hotels/concierges) to create business opportunities
Review and implement systems, processes and procedures to ensure the smooth, safe and efficient running of the store
SKILLS
5+ years of experience as a Retail leader
Luxury Fashion/Retail industry experience.
Experience in a concession in Harrods is a plus.
An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic
Well connected with strong interpersonal and relationship building skills
Elevated customer service skills; a true fashion expert with a passion for sales
Strong in talent development and leadership
Exceptional verbal and written communication skills
WHAT WE OFFER YOU
Highly competitive pay
Comprehensive benefits package and company uniform
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