Director of Customer Service

Director of Customer Service

Roles like this are few and far between. We seek an inspirational senior leader who can take a team on a journey from good to great.

Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain.

Due to product innovation the business is expecting an exciting journey of growth, making the customer experience critical to its success.

Responsibilities

• Lead and inspire the customer‑experience organization, setting strategy and driving execution day‑to‑day.
• Manage change effectively, guiding teams through the change curve with a proven track record.
• Collaborate with cross‑functional leaders to ensure seamless integration across customer service, sales, product training, quality, technical, logistics and supply chain functions.
• Deliver measurable improvements in customer satisfaction, operational efficiency and cost effectiveness.

Qualifications

• Sector experience in manufacturing or logistics, with a focus on high‑volume consumer‑product operations.
• Strong leadership background; senior manager or head‑level experience, with the ability to step into a first director‑level role.
• Demonstrated ability to set strategy, build execution capabilities and drive business growth.

Seniority Level

Director

Employment Type

Full‑time

Location

New Milton, England, United Kingdom

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