Senior Client Director

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Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?

If you thrive in a dynamic, fast‑paced environment where you can combine strategic thinking with hands‑on leadership, we could have the perfect next role for you.

Joining us in a role that combines both client relationship and operational leadership responsibilities, as Client Director, you will play a pivotal role in the success of current and future client partnerships within the North‑West Aptia Portfolio.

You will champion service excellence, drive commercial growth and safeguard member satisfaction.

This is a hybrid working role and could be aligned to our brand new offices in either Manchester or Liverpool.

What you'll be doing

• Own and nurture high‑impact client relationships, ensuring alignment with service commitments and long‑term objectives.
• Lead the delivery of day‑to‑day services of Pension Administration teams, driving performance against a defined set of KPIs.
• Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
• Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
• Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
• Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
• Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
• Act as the commercial lead for clients, delivering creative, value‑adding financial and contractual solutions.

Here's what we're looking for

• Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
• A proven background in client‑facing roles within third‑party administration environments — you may have an operational background with some client‑facing responsibility looking to build on this in your next role.
• Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
• Excellent leadership, stakeholder management, and communication skills.
• A proactive, solutions‑driven mindset and a desire to make a meaningful impact.

Please apply with a CV as soon as possible.

Seniority level

• Director

Employment type

• Full‑time

Job function

• Finance

Industries

• Pension Funds

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