Insurance - London Market / Claims / Underwriting Manager

Overview

Insurance - London Market / Claims / Underwriting Manager at PwC UK. Join to apply for the Insurance - London Market / Claims / Underwriting Manager role at PwC UK. This role is within the Enterprise Operations Transformation team as a Manager, focusing on the London Insurance Market and beyond to drive claims process enhancements and operational efficiencies.

About The Role

Join our Enterprise Operations Transformation team at PwC Consulting as a Manager, leveraging your expertise in the London Insurance Market to drive claims process improvements and operational efficiencies. Enterprise Operations Transformation consulting has grown significantly and is a critical Go-To-Market proposition for PwC Consulting. We seek candidates with a strong consulting skillset and experience transforming operations within the Insurance industry. Our vision for the practice is to be a market leader through iconic projects and industry-specific solutions in cost transformation and process excellence, productivity and capacity creation in people, process & technology, intelligent operations (automation, workflow orchestration and advanced analytics), and accelerated digital process transformation.

Position Overview

Operations Transformation, Insurance (Claims and/or Underwriting Focus).

Sector: Insurance, with a specialisation in Claims and/or Underwriting within the London Market.

Focus: Leading transformation projects, enhancing claims and/or underwriting operations, and modernising processes.

What Your Days Will Look Like

• Lead delivery of projects focused on claims process enhancement and/or underwriting transformation.
• Manage projects from initiation to completion, ensuring client satisfaction and tangible outcomes.
• Manage teams working on business analysis, process mapping, system implementation, and product definition.
• Collaborate with brokers, underwriters, and other stakeholders in the London Market to align transformation efforts.
• Optimise claims processes and improve service delivery.
• Support proposals, pursuit activity, and development of thought leadership on underwriting modernisation.
• Translate business objectives into target operating models, system workflows, and data requirements.

What You’ll Receive From Us

Benefits designed to support you and recognise contributions, including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and more.

What You’ll Need

• Experience in operational transformation within the insurance industry, particularly claims and/or underwriting.
• Familiarity with London Market systems and key stakeholders.
• Understanding of underwriting workflows, product structures, and rating principles.
• Ability to deliver operational improvements and manage client relationships.
• Experience leading teams and managing client relationships.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Professional Services

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