Head of Technology – Omnichannel Retail

This range is provided by DATAHEAD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Head of Technology

Global Retail Brand (London, Hybrid)

***No Sponsorship - Must have UK RTW

***Must have an Omnichannel background

A globally recognised retail brand is undergoing a major omnichannel transformation and is seeking an experienced Head of Technology to lead the next phase of its digital, operational, and customer-experience evolution.

This is a pivotal leadership role with full ownership of the technology strategy, architecture, and delivery across stores, eCommerce, supply chain, and corporate systems. You will define and execute a long‑term roadmap that modernises the entire tech estate and positions the brand for scalable, customer‑centric growth.

Reporting directly to the CEO, you will shape the technology vision for a business with a rich heritage, strong international presence, and ambitious plans for the future.

What You’ll Lead

• Develop and deliver a technology roadmap that enables a truly omnichannel end‑to‑end customer experience.
• Oversee the rollout of Microsoft Dynamics 365 ERP across the organisation, ensuring strong process alignment and operational excellence.
• Own the continued deployment and optimisation of Salesforce Commerce Cloud, steering the brand’s global digital and eCommerce capability.
• Drive seamless integration between retail, eCommerce, POS, CRM, PIM, DAM and OMS systems to enable real‑time inventory visibility, fulfilment accuracy, and high‑grade customer personalisation.
• Ensure resilient, scalable cloud and network infrastructure across stores, distribution and head office.
• Strengthen cybersecurity, data protection and IT governance frameworks.
• Optimise vendor relationships, licensing and total cost of ownership across the full tech landscape.
• Lead, mentor and grow a high‑performing internal technology team, fostering a culture of delivery, ownership and innovation.

About You

• Strong background of senior IT leadership within retail, eCommerce or consumer‑focused environments.
• Extensive experience delivering omnichannel transformations where digital and physical customer journeys converge.
• Hands‑on leadership of D365 ERP and Salesforce Commerce Cloud implementations – this is essential.
• Strong architectural understanding of Azure, API integrations and modern retail platforms.
• Proven ability to modernise legacy systems, implement new tools at scale and create a unified data and systems environment.
• Commercially sharp, financially disciplined and confident influencing at board level.
• A leader who is both strategic and hands‑on – able to define vision and drive execution.

Why Join

• Lead one of the most significant retail technology transformations in the UK market today.
• Shape the global architecture and digital ecosystem of a highly respected brand.
• Work in a business that views technology as a strategic growth engine, not a back‑office function.
• Influence omnichannel experience at scale across stores, eCommerce, and global customers.

Seniority level

Director

Employment type

Full‑time

Job function

Information Technology

Industries

Retail and Online and Mail Order Retail

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