Head of Product

Onefile Ltd, a Harris Computer company, is seeking a Head of Product to help shape the strategic direction of the Onefile platform through deep engagement with customers, the education sector, and the wider skills and apprenticeship landscape. This is a full-time, permanent opportunity operating on a hybrid working model, based in Manchester.

This role is outward-facing and market-focused, acting as a key ambassador for Onefile within the education and training sector. The Head of Product will work closely with training providers, colleges, employers, and sector bodies to understand emerging challenges, regulatory changes, and future opportunities.

By translating insight from the sector into product strategy, the Head of Product will ensure that Onefile continues to deliver solutions that meet the evolving needs of learners, educators, and training providers.

The role combines thought leadership, customer engagement, and strategic product direction to ensure Onefile remains at the forefront of digital learning and e-portfolio innovation.

Key Responsibilities

Market Leadership and Sector Engagement

Act as a visible industry leader and advocate for Onefile within the education and training sector.
Engage regularly with training providers, colleges, employers, and awarding bodies to understand emerging challenges and opportunities.
Maintain a deep understanding of the UK education, apprenticeship, and vocational learning landscape, including policy, funding, and regulatory developments.
Attend sector events, conferences, and customer meetings to gather insight and represent Onefile’s vision for digital learning.
Build strong relationships with key stakeholders to ensure Onefile remains closely aligned with the needs of the sector.
Meet regularly with customers to understand how Onefile is used in practice and where improvements are needed.
Translate customer insight into clear product opportunities and strategic priorities.
Work alongside the commercial and customer success teams to strengthen relationships with key customers.
Ensure the voice of the customer is central to product development decisions.
Define and maintain the strategic product vision and roadmap for the Onefile platform.
Identify opportunities to enhance the platform through innovation, emerging technologies, and data-driven insights.
Ensure product strategy reflects future sector requirements rather than only current demand.
Work closely with Engineering and R&D leadership to ensure the product roadmap is clearly defined and deliverable.
Collaborate with commercial teams to support product positioning and strategic customer engagement.
Provide clear strategic direction that enables teams to prioritise effectively.

Thought Leadership

Establish Onefile as a trusted voice within the EdTech and vocational learning sector.
Share insight on the future of digital learning, assessment, and learner engagement.
Contribute to strategic discussions across the organisation regarding future platform development and innovation.

Skills and Experience

Extensive experience working within education technology, vocational learning, or apprenticeship delivery.
Strong understanding of the UK education and training sector, including regulatory frameworks and funding models.
Experience engaging with customers and stakeholders at senior levels.
Proven ability to translate market insight into product strategy.
Excellent communication and relationship-building skills.
Experience working with learning platforms, e-portfolios, or digital assessment systems.
Existing network within the training provider, FE college, or apprenticeship sector.
Experience presenting at industry events or conferences.

Key Attributes

Strong external focus and curiosity about the future of education and training.
Credible sector voice who can represent Onefile with confidence.
Strategic thinker who can connect market trends with product development.
Relationship-driven with the ability to build trust across the sector.

Success Measures

Success in this role will be measured by strong engagement with customers and sector stakeholders, clear translation of market insight into product direction, increased recognition of Onefile as a thought leader in the sector, and delivery of a product roadmap aligned with future education and skills needs.

Why Join Onefile?

Onefile is the leading learner management platform and pioneer of the first Eportfolio software. Onefile’s platform streamlines workflows, unlocks funding, and enables education and training providers to achieve higher learner success rates at pace and at scale.

With award-winning software and outstanding service, Onefile is trusted by 650+ public and private organisations to support a wide range of qualification programmes, including apprenticeships, and has helped over 2.3M educators and learners achieve their goals.

We are a growing £12m ARR scale-up, with ambitious plans to reach £25m ARR in the next 3–5 years.

Harris offers an extremely competitive UK employee benefits programme.

25 days holiday
5 Personal Days leave entitlement
An annual Lifestyle Reward amounting £325 per annum/pro rata.
Private medical and dental care
Employee Share Ownership Plan

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.

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