Head of Supply Chain Operations – D2C

Head of Supply Chain Operations – D2C

Location: London (Hybrid)

What you'll be doing as Head of Operations (D2C & B2B)

This is a fantastic opportunity for a hands‑on logistics leader to take full ownership of global operations across warehousing, fulfilment, freight, and delivery performance. You’ll be responsible for ensuring everything runs smoothly from supplier to customer while driving continuous improvement in speed, cost, and service.

Key Responsibilities

• Lead and develop high‑performing operations teams across the UK and international markets
• Oversee end‑to‑end logistics, including freight, warehousing, fulfilment, and returns
• Manage and build strong relationships with global 3PL partners to ensure best‑in‑class service
• Drive improvements in delivery performance, customer experience, and operational efficiency
• Monitor and optimise inventory flow across multiple regions and channels
• Drive demand, supply and IBP planning to balance service, cost and inventory across all markets
• Identify and resolve bottlenecks, ensuring the supply chain scales effectively with growth
• Collaborate closely with senior stakeholders across Finance, Commercial, and Operations
• Lead process improvement initiatives and implement scalable, data‑driven solutions
• Ensure compliance, documentation accuracy, and cross‑border alignment across supply chains
• Drive a culture of accountability, pace, and continuous improvement within the team

Key Experience Required

• 10+ years’ experience in end‑to‑end logistics or supply chain operations within fast‑paced, product‑led businesses
• Strong background in 3PL management, warehousing, fulfilment, and global freight
• Proven experience leading end‑to‑end planning processes (demand, supply, S&OP, IBP) within a consumer or product‑led business
• Experience within both large and SME/scale‑up businesses
• Success in leading and developing high‑performing teams across regions
• Experience managing both D2C and B2B channels
• Comfortable working with international suppliers, partners, and teams across time zones
• Track record of improving cost efficiency, service levels, and operational performance
• Confident communicator with the ability to influence and drive change across departments

Why it’s a great opportunity

You’ll be joining a high‑growth, entrepreneurial business where logistics is at the heart of its success. This is a chance to shape and scale a global operation, make fast, visible impact, and work closely with senior leadership on key business decisions. If you’re a driven, hands‑on logistics professional who thrives in a fast‑moving environment, this role offers huge scope to make your mark.

Please apply here or get in touch at for further information.

Due to the volume of applications, if you haven’t heard from us within 2 weeks, please assume your application has not been successful.

Job details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Supply Chain
• Industries: Transportation, Logistics, Supply Chain and Storage

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