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Commerce Business analyst
London UK – hybrid
Ecommerce Business Analyst – Salesforce Commerce Cloud (SFCC / Demandware)
Role Summary:
We are seeking an experiencedEcommerce Business Analyst with strong core BA skills andhands-on experience with Salesforce Commerce Cloud (SFCC / Demandware) . The ideal candidate will act as a bridge between business stakeholders, product owners, and technical teams to deliver high-quality ecommerce solutions across web and mobile platforms.
This role requires deep understanding ofecommerce concepts ,SFCC Business Manager ,storefront capabilities , andagile delivery practices , along with the ability to translate business requirements into clear, actionable user stories.
Key Responsibilities:
Business Analysis & Agile Delivery
- Leadend-to-end requirement gathering through workshops, stakeholder interviews, and document analysis
- Refine and analyze requirements to ensure clarity, feasibility, and alignment with business goals
- Collaborate closely with theProduct Owner to understand requirements from abusiness and customer perspective
- Convert business requirements intoclear, well-defined user stories with acceptance criteria
- Conductbacklog grooming / refinement sessions with Product Owner and Development teams
- Act as theprimary point of clarification for development and QA teams throughout the sprint lifecycle
- Support sprint execution by answering functional queries and resolving requirement-related ambiguities
- Demonstrate sprint deliverables to Product Owner and stakeholders during sprint reviews
- Obtainformal acceptance and closure of completed user stories
- Ensure traceability between business requirements, user stories, and delivered functionality
Ecommerce Domain Expertise
- Apply strongecommerce domain knowledge to solution design and requirement definition
- Demonstrate understanding of core ecommerce concepts such as:
- Product catalogs, categories, pricing, promotions
- Cart, checkout, payment, shipping, taxation
- Order management, returns, and customer accounts
- Understandwebsite and mobile commerce platforms , including:
- Responsive design and viewports
- Differences between desktop, mobile web, and mobile app experiences
- Work withdata layers to support analytics, tracking, and personalization use cases
- Possess a foundational understanding ofweb accessibility standards (WCAG) and their impact on ecommerce UX
Salesforce Commerce Cloud (SFCC / Demandware)
- Strong understanding ofSalesforce Commerce Cloud architecture and concepts
- Hands-on experience withSFCC Business Manager , including:
- Catalogs and products
- Price books and promotions
- Content assets and pages
- Customer and order management
- Site preferences and configuration
- Collaborate with technical teams onstorefront features and backend configurations
- Understand and supportthird-party integrations with SFCC, such as:
- Tax and shipping providers
- Analytics, personalization, and marketing tools
- ERP, OMS, and CRM integrations
- Assist in impact analysis and requirement definition for SFCC upgrades, enhancements, and releases
Required Skills & Qualifications
Mandatory Skills
- Proven experience as aBusiness Analyst in ecommerce projects
- Hands-on experience working withSalesforce Commerce Cloud (SFCC / Demandware)
- Strong understanding ofAgile / Scrum methodologies
- Experience writinguser stories, acceptance criteria, and functional documentation
- Excellent communication and stakeholder management skills
Technical & Functional Skills
- Familiarity with ecommerce analytics, tagging, and data layers
- Ability to work closely with developers, QA, UX, and product teams
- Experience supportingweb and mobile commerce platforms
Nice to Have
- Experience working withglobal ecommerce implementations
- Knowledge ofheadless commerce or API-driven architectures
- Exposure toSalesforce ecosystem (CRM, Marketing Cloud, Order Management)
- Experience with tools likeJIRA, Confluence, Azure DevOps , or similar
Soft Skills
- Strong analytical and problem-solving mindset
- Ability to manage multiple stakeholders and priorities
- Comfortable working in fast-paced, iterative delivery environments
- Detail-oriented with a strong focus on quality and customer experience
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