General Manager

You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.

Duties include but not limited to:

Commercial:

• Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
• To analyse and drive profitable sales whilst constantly improving standards.
• To organise marketing activities, such as promotional event and discount schemes.

People Management:

• Offer clear directions and briefings to the team.
• To offer effective feedback on performance through structured reviews.
• To recruit the best team members for the location.

Client Service:

• To build and maintain a solid and professional relationship with John Lewis.
• To ensure effective communication and engagement with John Lewis.
• To regularly monitor customer feedback and produce a suitable action plan based on the results.

Health & Safety, Food Safety and ESG:

• To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
• To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.

Additional Information

• Meal on shift
• Endless tea and coffee on shift
• Enrolment into the WSH pension scheme
• Up to 33 days annual leave (plus extra day for your birthday off)
• Enhanced maternity, paternity and family friendly leave with length of service
• Access to everyday discounts and communication portal
• Employee Assistance Programme and qualified Mental Health First Aiders
• Cycle to Work scheme
• Opportunity to develop and further your career in an exciting company

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