Service Designer (CESA) - Inside IR35

• Inside IR35
• Hybrid in Telford or Worthing

Service Designer (CESA) required to join a UK brand on a long term assignment.

Excellent rates (Inside IR35), hybrid, long term engagement.

What you'll do

• Lead the design of accessible, user-centred digital services that balance user needs with business objectives.
• Collaborate with researchers, designers, developers and stakeholders to deliver effective end-to-end service experiences.
• Map user journeys, service blueprints and processes to identify opportunities for improvement.
• Communicate design recommendations clearly and champion user-centred design.
• Drive service transformation through collaboration, innovation and continuous improvement.

What you'll need

• Proven experience in service design, including journey mapping, service blueprints and user flows.
• CESA experience is essential.
• Experience designing complex, end-to-end services across multiple teams or organisations.
• Strong stakeholder management, communication and collaboration skills.
• A user-centred mindset with the ability to translate user needs into practical design solutions.
• Confidence in presenting design concepts, challenging assumptions and driving continuous improvement.

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