Customer Care Specialist - Fixed Term Contract

Customer Care Specialist - Fixed Term Contract

Location: Redditch, Worcestershire
Hours: Full-time, Monday to Friday 9am to 5pm
Salary: 26,000 per annum plus 15% Annual Bonus (paid in April 2027)
Contract: Fixed Term Contract until May 2027

Overview

We are pleased to be recruiting for a Customer Care Specialist to join a busy and professional customer care team on a Fixed Term Contract basis. This role sits at the heart of service delivery, supporting customers through every stage of their journey and ensuring a consistently high standard of customer experience.

As the first point of contact, you will represent the business with professionalism, empathy, and efficiency, managing enquiries, processing orders, and resolving issues to build strong and lasting customer relationships.

Key Responsibilities

• Manage incoming customer enquiries via phone, email, and online channels
• Process service requests, quotations, and customer orders accurately
• Track and monitor orders, keeping customers updated on progress and delivery times
• Coordinate with technical teams and internal departments to resolve queries and issues
• Record customer feedback and support continuous improvement of service delivery
• Escalate unresolved issues where necessary and ensure timely resolution
• Maintain accurate records of all customer interactions and case updates

About You

To be successful in this role, you will demonstrate:

• Strong communication and interpersonal skills
• A high level of attention to detail and accuracy
• Excellent problem-solving abilities with a proactive approach
• The ability to manage multiple tasks and priorities in a fast-paced environment
• A team-focused mindset with a positive and flexible attitude
• Previous experience in a customer service or order management role

Desirable Experience

• Experience processing quotations and managing orders
• Familiarity with CRM systems such as Salesforce or SAP
• Background in customer service, business administration, or a related field

What's on Offer

• Full-time hours, Monday to Friday (35 hours per week)
• 9am to 5pm (1 hour lunch break each day)
• Competitive annual salary
• Opportunity to gain valuable experience within a supportive and dynamic team
• Immediate start available
• First 6 months fully office based with the option to WFH 2 days per week thereafter

How to Apply :

If you're available immediately and interested in this fantastic opportunity, please apply now with your up-to-date CV or contact Adecco Worcester for further details.

Note : Only successful applicants will be contacted for an interview. Thank you for your understanding.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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