Senior Manager - Operational Resilience Consulting

Financial Services | London | Hybrid
Lead complex operational resilience engagements for major Financial Services clients.

A leading global consultancy is looking for a Senior Manager to join its growing Financial Services resilience practice in London.This is a senior, client-facing consulting role supporting some of the UK's largest banks, insurers and financial institutions. You will lead complex engagements, advise C-suite executives and boards, and help clients respond to evolving regulatory expectations and major operational, technology and third-party risks.

Alongside delivering high-profile work, you will develop senior client relationships, contribute to account growth and help shape new resilience propositions. A strong background within a recognised consultancy or professional services firm is therefore important.

The role

You will:

• Lead complex operational resilience and crisis management engagements across Financial Services
• Advise senior executives and boards on resilience strategy, regulation and investment
• Design and deliver large-scale resilience transformation programmes
• Lead scenario testing, simulations and crisis exercises
• Assess technology, cloud, third-party and operational resilience
• Support clients with crisis and incident management frameworks
• Manage engagement scope, budgets, contracts, delivery risk and project teams
• Build trusted relationships across a portfolio of major Financial Services clients
• Identify opportunities to expand accounts and develop new client relationships
• Lead proposals, business development and go-to-market activity
• Develop new services and propositions, including technology and AI-enabled solutions
• Coach and develop consultants across the wider practice

Example engagements

Your work could include:

• Designing and implementing operational resilience transformation programmes
• Helping Financial Services organisations meet UK and international regulatory requirements
• Mapping important business services, critical dependencies and vulnerabilities
• Reviewing impact tolerances and resilience frameworks
• Assessing technology, cloud and third-party resilience
• Designing crisis and incident management capabilities
• Leading executive simulations and severe-but-plausible scenario exercises
• Supporting operational readiness for major technology implementations, acquisitions and product launches
• Conducting post-incident reviews following significant disruption or crisis events

What we're looking for

You will bring:

• Significant operational resilience and business continuity experience within Financial Services
• A strong background in consulting, advisory or professional services
• Experience leading complex client engagements and multidisciplinary delivery teams
• Strong knowledge of Financial Services regulation and evolving resilience expectations
• The credibility to advise and influence C-suite executives, boards and senior risk leaders
• Commercial experience growing accounts, developing client relationships and securing new work
• Experience managing engagement budgets, contracts, resources and delivery risk
• The ability to understand complex operating models and dependencies across people, processes, technology and third parties
• Strong communication, presentation and business writing skills

Your experience is likely to cover several of the following:

• Operational resilience
• Business continuity
• Technology and digital resilience
• Third-party resilience
• Cloud resilience
• IT service continuity and disaster recovery
• Crisis and incident management
• Contingency planning
• Scenario testing and simulation
• Operational risk
• Enterprise risk management

The opportunity

You will join one of the UK's largest and fastest-growing resilience consulting teams, working on strategically important programmes for major Financial Services organisations.The position offers genuine influence over client strategy, delivery and commercial growth, with the opportunity to develop new propositions, build senior market relationships and strengthen your profile as a leader in operational resilience.Location: London, with hybrid working and travel to client sites when required.

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