Order Processing Coordinator (bi-lingual (EN/DE)

Order Processing Coordinator

Guildford, Surrey | £32,000 | Hybrid Working | Full-Time

We're working with an amazing client who are growing fast and on the hunt for an experienced, detail-driven Order Processing Coordinator to take ownership of their customer order journey from start to finish.
This is a brilliant opportunity to join a business with established B2B partnerships right across the UK and Europe, supplying distributors, retailers and commercial clients. Products are manufactured overseas, so there's a genuinely international flavour to the role and plenty of variety day to day.
What you'll be doing:

You'll manage the full end-to-end order cycle — receiving, validating and entering customer orders, confirming availability, pricing, lead times and shipping terms, and keeping everything accurate and moving. You'll work across multiple currencies and two separate ERP systems, so a sharp eye for detail and a "right first time" mindset are absolutely essential.
Day to day you'll also:

• Keep customers updated on order status, tracking and any delays
• Coordinate with warehouse, workshop, couriers and procurement to keep things on track
• Produce customer-specific paperwork in line with each client's own SOPs
• Handle export documentation for orders heading outside the EU, liaising with the relevant authorities for certified customs paperwork
• Monitor stock levels and flag low stock, backorders or delays early
• Build reports on open orders, backorders and delivery KPIs, and spot ways to make the whole process slicker

You'll be a key point of contact for B2B customers, including mid and senior management on the client side, so confident, professional communication is a must. You'll also provide holiday and overflow cover for a closely related role within the team.
What we're looking for:

• 5+ years in order processing, logistics or supply chain coordination
• Experience working with international suppliers (ideally China-based)
• A track record supporting UK and European B2B clients, with a grasp of commercial expectations and basic customs requirements
• Confident on ERP / order management systems
• Strong Excel / Google Sheets skills
• Excellent communication and organisation, and the ability to juggle competing priorities

Nice to have:

• Knowledge of export logistics, customs and Incoterms (FOB, EXW, DDP)
• Background working with distributors, retailers or wholesale customers

If this sounds like you, get in touch. We'd love to tell you more.

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