Client Account Executive

Herefordshire Source: WhatJobs

£30,000–£38,000

Are you a confident, organised and customer-focused professional looking for your next career move?

An exciting opportunity has arisen for a Client Account Executive to join a well-established business based in Hereford.

This is a varied role where you’ll take ownership of client accounts and jobs from initial enquiry through to successful completion, building strong customer relationships and ensuring work is delivered efficiently and to a high standard.

You’ll work closely with customers, engineers and internal teams, managing quotations, coordinating works, scheduling engineers and keeping clients updated throughout the process.

Key Responsibilities

Manage a portfolio of client accounts and build strong customer relationships
Act as the main point of contact for clients throughout the duration of works
Take ownership of jobs from initial enquiry through to completion
Manage customer enquiries and provide a professional, responsive service
Prepare and issue quotations and follow these through to approval
Coordinate reactive, planned and maintenance works
Manage customer expectations and provide regular progress updates
Ensure agreed timescales and deadlines are achieved
Coordinate engineers and manage their schedules effectively
Allocate resources to ensure works are completed efficiently
Liaise with customers, engineers and internal teams on a daily basis
Arrange and attend client meetings and site visits where required
Travel nationally to attend customer meetings and sites when necessary
Monitor job progress and keep clients informed
Deal with issues and queries, providing practical and professional solutions
Maintain accurate customer and project records
Manage multiple jobs and priorities simultaneously
Develop and maintain long-term client relationships
Take ownership of your workload and contribute to improving the customer experience

About You

Experience in a client account, customer service, contract management, project coordination or similar role
Previous technical or engineering experience would be advantageous
Excellent communication and relationship-building skills
Confident and professional when dealing with customers at all levels
Highly organised with strong time-management skills
Proactive, reliable and able to work independently
Good problem-solving skills and the ability to take ownership
A genuine desire to develop and progress your career

The Package