Customer Service Agent

As a Customer Service Agent, you'll play a vital role in ensuring customers receive outstanding service and support. Based in Fife, you will handle customer queries, process orders, and assist in resolving issues to keep things running smoothly.

Client Details

A company based in Fife operating in the manufacturing industry.

Description

• Respond to customer inquiries via phone, email, and other communication channels.
• Process and manage customer orders accurately and efficiently.
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure seamless customer service delivery.
• Provide product information and guidance to customers as required.
• Work towards meeting and exceeding customer satisfaction goals.
• Contribute to the continuous improvement of customer service processes.

Profile

A successful Customer Service Agent should have:

• Strong communication skills, both written and verbal.
• Attention to detail and the ability to manage multiple tasks simultaneously.
• Familiarity with customer service practices and retail industry standards.
• Proficiency in using customer service software or CRM tools.
• A proactive approach to problem-solving and a customer-focused mindset.

Job Offer

• A salary ranging from 25,200 to 30,800, dependent on the level of experience.
• A permanent contract offering stability and long-term prospects.

If you're interested in this role, apply now.

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