CN Support Worker

Complex Needs Specialist (Support Worker)

Location: west midlands
Hours: 40 hours per week

About the Role

We are recruiting an experienced Complex Needs Specialist to join a supported housing service helping individuals experiencing homelessness and multiple disadvantage to rebuild their lives and achieve greater independence.

This is an opportunity to join a specialist support team working with residents who may face a combination of complex challenges, including mental health difficulties, substance misuse, previous offending and barriers to securing and maintaining accommodation.

The successful candidate will take a person-centred, strengths-based and trauma-informed approach, supporting residents to overcome challenges, develop independent living skills and achieve sustainable housing, health and wellbeing outcomes.

Key Responsibilities

Specialist Support and Resident Engagement

• Develop positive, professional relationships with residents using strengths-based and trauma-informed approaches.
• Complete and maintain individual support plans, risk assessments and outcome-focused interventions.
• Identify barriers to independence and work collaboratively with residents to establish realistic, achievable goals.
• Support individuals experiencing homelessness, mental health challenges, substance misuse and multiple disadvantage.
• Deliver individual and group support sessions focused on independent living, personal development and wellbeing.

Housing and Tenancy Management

• Support referrals, resident assessments and accommodation entry processes.
• Help residents understand tenancy agreements, housing responsibilities and relevant documentation.
• Monitor rent accounts, address arrears and support residents with budgeting and money management.

Essential Experience and Skills

The successful candidate will demonstrate:

• Significant experience supporting vulnerable individuals or families experiencing homelessness, complex needs or multiple disadvantage.
• Experience working within supported housing, supported accommodation or another accommodation-based service.
• Experience using trauma-informed and strengths-based approaches.
• Practical experience of tenancy management, rent management or supporting residents to sustain accommodation.
• An understanding of mental health, substance misuse, offending-related challenges and the barriers to independent living

Additional Requirements

• An DBS is required.
• A full UK driving licence
• Flexibility to work shifts in line with service requirements.

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