Helpdesk

AntellaTravelRecruitmentisrecruitingforanestablishedTravelCompanyseekingaHelpdeskSpecialisttojoinitsteamsupportingcolleaguesinternally.

ThisisanopportunityforsomeonewithDMCortouroperatorexperienceandstrongCRMTourplanknowledgewhoenjoysinvestigatingproblems,spottingthesmalldetailsothersmightmissandfindingsolutions.

Whatyou'llbedoing

• Investigatingsystemissuesrelatingtobookings,configurations,usersetupsandoperationalprocesses.
• Identifyingsmalldiscrepanciesandworkingmethodicallytounderstandtherootcauseofaproblem.
• Supportingcolleagueswithclear,patientandreassuringcommunication.
• Takingownershipofissuesandworkingwithinternalteamswhenfurthertechnicalsupportisrequired.
• Identifyingrecurringproblemsandhelpingimproveprocessesandsupportdocumentation.

Whatwearelookingfor

• PreviousexperiencewithinaDMCortouroperator.
• StrongworkingknowledgeofTourplanessential
• Excellentattentiontodetailandanaturallycurious,investigativemindset.
• Logicalproblem-solvingskillsandthepersistencetoworkthroughissuesthataren'timmediatelyobvious.
• Acalm,empatheticandclient-focusedapproach.
• Clearcommunicationskillsandtheabilitytoexplainproblemsandsolutionsconfidently.

Previoushelpdeskexperienceisbeneficialbutnotessentialifyouhavetherighttravelsystemsbackgroundandnaturalaptitudefortroubleshooting.

AdditionalexperiencewithIT,software,integrationsortechnicalsupportwouldbeadvantageous.Anunderstandingoffinanceoraccountingprocesseswithintraveloperationswouldbeabonus.

Interested?

Ifyou'resomeonewhoenjoyssolvingproblems,understandinghowsystemsworkandhelpingclientsgetthebestfromtheirtechnology,we'dlovetohearfromyou.

ContactAntellaTravelRecruitmentforaconfidentialdiscussion/applywithyourupdatedcv.

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