Income Officer

Income Officer Needed ASAP 4 week sick cover ASAP. Temporary Contract | Full Time | 35 Hours Per Week | Immediate StartFull UK Driver's Licence with access to own car and business insurance required.
Travel required across South Manchester 1 day a week and 2 days in the office essential.
Your New Role We are recruiting for an experienced Income Officer to join a busy housing organisation on a temporary basis.
This role focusses on income collection, tenancy sustainment, and supporting residents to manage their rent accounts while providing high-quality customer service.You will be responsible for managing rent arrears, maximising income collection, and working proactively with residents to prevent debt escalation.
Key responsibilities include:

• Managing a caseload of rent arrears and other housing-related debt.
• Contacting tenants to discuss outstanding balances and agree sustainable repayment arrangements.
• Supporting residents with budgeting, financial wellbeing, and accessing welfare benefits.
• Making referrals to specialist support services including debt advice, financial inclusion, employment support and energy advice services.
• Conducting home visits where required and engaging with customers within the community.

What You'll Need to Succeed

• Previous experience as an Income Officer, Rent Recovery Officer or within a social housing income management environment.
• Experience managing rent arrears and supporting tenants with repayment arrangements.
• Good understanding of welfare benefits, Universal Credit, budgeting, or tenancy sustainment.
• Experience working with vulnerable customers and partner agencies.
• Full UK driving licence and access to your own vehicle for home visits.
• Available to start ASAP

What You'll Get in Return

• Competitive hourly rate.
• Weekly pay.
• Full-time hours, Monday to Friday.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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