Service Manager

A well-established machinery business with a strong reputation for sales, parts and aftercare is looking for an experienced Service Manager to lead a skilled workshop team and keep customers’ equipment running at its best.

You'll be joining a genuinely friendly team within a business experiencing strong growth, with the opportunity to make a real impact across your patch !

Location: North Lincolnshire, this role is commutable from Barton-upon-Humber, Brigg, Winterton, Market Rasen, Grimsby, Scunthorpe and surrounding areas

There is a competitive salary on offer to reflect your experience with benefits that include a company car, 24 days annual leave plus bank holidays, your birthday off, Life Insurance x3 salary, staff discount, free on-site parking, and a Health Cash Plan.

Key responsibilities:

• Planning and allocating the workshop workload, matching jobs to technicians based on their skills and expertise to ensure efficient, high-quality repairs.
• Driving workshop efficiency and KPI performance, maximising labour recovery while ensuring jobs are accurately completed, checked and invoiced promptly.
• Supervising, coaching and developing the workshop team, coordinating training with senior management and supporting recruitment and talent retention.
• Delivering excellent customer service, understanding customer needs, resolving complaints professionally and identifying aftermarket sales opportunities.
• Maintaining strong manufacturer relationships, ensuring service standards and health and safety procedures are followed, while keeping the workshop safe, tidy and well organised and managing specialist tools and equipment.

Ideally you will have:

• Proven experience as a service technician, service manager ,workshop/depot supervisor or similar, ideally within agricultural, plant, commercial vehicle or heavy machinery.

• Natural leadership and the ability to get the best from a team when the pressure is on.

• Strong communication skills and a customer-first approach.

• Familiarity with major agricultural manufacturer brands and their products (desirable).

• Confidence with standard IT systems, plus the flexibility to work extended hours and weekends during busy periods.

Why you'll love this job...

• A friendly, people-first culture within a business in genuine growth mode; this is a great time to join and build something meaningful with a team that has your back.

• Excellent manufacturer training and a tailored career path, giving you the knowledge and credibility to become a true expert in a specialist and well-respected field.

• The chance to work with premium brands and a well-established customer base, backed by strong service and parts support that helps you deliver for your customers long after the sale.

If you have a background in equipment or machinery sales and you're ready to take on a new challenge with a company that is growing apply today with your up to date CV !

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