Are you an experienced customer service professional with a background in New Build Housing?
Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Senior Customer Care Co-ordinator to join them on a permanent basis out of their Loughboroughoffice. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
What's in it for you?
Basic salaryof30,000 - 35,000 (D.O.E)
Generousannual leave entitlement + bank holidays
Bonus potential
Potentail future career growth
What are we looking for?
Experience working in a customer services role, ideally within the new build housing or property sectors.
Ability to provide concise and accurate written or numerical reports when required
Confident communicator both verbally and written
Good computer skills (especially Wordand Excel)
Key Responsibilities:
Manage all communication and administration related to Customer Care.
Visiting customers to deal with complex queries and issues.
Resolve validated complaints efficiently, seeking direction when necessary.
Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
Update and maintain defect records accurately.
Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
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