Customer Service

Customer Service
Central Leeds
24,785 per annum
Monday - Friday | 9:00am - 5:30pm
Hybrid working available after probation

We're looking for a proactive and customer focused individual looking to join our growing Customer Service team in Central Leeds. This role plays a key part in supporting our Case Handlers with their day to day workload while delivering a high standard of service to customers and third parties.

This is an excellent opportunity for someone looking to move from a retail or hospitality background into an office based career, where strong communication skills, organisation, and customer service experience are highly valued.

The Role
You'll act as a central point of support, ensuring cases progress smoothly and customers receive timely, professional communication.

Key responsibilities include:
* Supporting Case Handlers with customer service tasks
* Liaising with customers, third parties, and internal teams via phone and email
* Making welcome calls to new customers
* Chasing outstanding documents and information
* Updating case management systems accurately and in a timely manner
* Handling inbound queries and following up where required to resolution
* Helping to manage workloads and keep cases moving efficiently

What We're Looking For
* Experience in customer facing roles such as retail, hospitality, call centre, or office based environments
* Confident communicator with a professional and friendly telephone manner
* Highly organised with strong attention to detail
* Comfortable managing multiple tasks and priorities
* Confident using IT systems and Microsoft Office
* A team player with a proactive, can do attitude

What We Offer
* Salary of 24,785 per annum
* Monday to Friday working - no weekends
* Hybrid working after probation
* Fantastic working facilities and benefits package
* Lots of social events!
* Clear progression and development routes
* Supportive team environment with full training provided
If you're customer focused, organised, and looking to take your first step into an office based role, we'd love to hear from you.
Apply now to start your next role in a supportive and rewarding environment.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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