Store Manager

Store Manager | Gloucestershire | 50,000-60,000 | Bonus & Benefits

We're working with an established premium retail business to find an experienced retail leader who is passionate about delivering exceptional customer experiences, building meaningful client relationships and creating a truly personalised shopping environment.

This is an opportunity for a service-led retail professional who understands the importance of luxury standards, client engagement and team development, combining a strong commercial mindset with a genuine passion for delivering an outstanding customer journey.

The Role

• Exceptional Customer Experience: Champion a personalised, service-led approach, ensuring every customer receives a memorable and seamless experience.
• Client Relationships: Build long-term customer loyalty through meaningful relationships, elevated service and a strong understanding of individual client needs.
• Team Leadership: Lead, inspire and develop a team to deliver consistently high standards of service, product knowledge and brand representation.
• Commercial Performance: Drive sales, conversion and customer retention through a relationship-led approach, identifying opportunities to grow the business without compromising the customer experience.
• Brand & Presentation: Maintain exceptional standards across the retail environment, ensuring the store reflects the brand's identity, values and positioning.
• Team Development: Coach and mentor the team, developing confidence in client engagement, styling, product expertise and personalised service.
• Operational Excellence: Oversee the day-to-day running of the business, balancing commercial priorities with attention to detail and a premium customer experience.
• Clienteling & Engagement: Develop strategies to strengthen client relationships, encourage repeat business and build a loyal customer base.

About You

• You have experience within premium, luxury or service-led retail, where customer experience and relationship building are central to success.
• You are passionate about delivering personalised service and creating an environment where customers feel valued.
• You have a strong understanding of clienteling, customer retention and relationship-led selling.
• You are an inspiring leader who enjoys coaching teams and developing a service-focused culture.
• You combine commercial awareness with a considered, customer-first approach.
• You have high standards, excellent attention to detail and a natural appreciation for brand presentation.
• You are confident engaging with discerning customers and building lasting relationships.
• You thrive in an environment where quality of service, product knowledge and attention to detail matter as much as commercial results.

What's on Offer?

• Salary: 50,000-65,000
• Performance-related bonus
• Pension
• The opportunity to lead within a premium, customer-focused retail environment
• A role where service, client relationships and team development are at the heart of the business

If you're a passionate retail leader who believes exceptional service is what truly sets a brand apart, we'd love to hear from you.

BH37663

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