Progression Administrator

Join MTVH and Help Customers Move Into Their New Homes

At MTVH, we're passionate about delivering outstanding customer experiences and helping people achieve home ownership through Shared Ownership and Private Sale opportunities. We are looking for a highly organised and customer-focused Progression Administrator to support our Progression Team in delivering successful sales completions while ensuring compliance, accuracy, and an exceptional customer journey.

This is an excellent opportunity for an experienced administrator with strong attention to detail, excellent organisational skills, and an interest in the property sector to develop their career within a leading housing association.

What You'll Be Doing

As a Progression Administrator, you will play a key role in supporting customers from the point their offer is accepted through to legal completion, ensuring every stage of the sales process is managed efficiently and professionally.

Your responsibilities will include:

• Supporting customers throughout the sales progression process, providing a seamless and customer-focused experience from offer acceptance to legal completion.
• Liaising with internal stakeholders, solicitors, financial advisers, and customers to ensure transactions progress within agreed timescales.
• Maintaining accurate records across business systems, including Salesforce CRM and other regulatory platforms.
• Preparing, recording, and tracking legal documentation associated with property sales and completions.
• Uploading and maintaining accurate sales transaction data to regulatory and compliance systems, including CORE Digital reporting requirements.
• Updating customer information on government and local authority reporting systems.
• Creating service charge accounts and ensuring financial transactions relating to completions are processed accurately and within required timescales.
• Coordinating property valuations and home demonstration appointments.
• Supporting operational compliance activities, audits, and business health checks.

What We're Looking For

We're seeking a proactive and detail-oriented individual who enjoys working in a fast-paced environment and delivering excellent customer service.

Essential Experience & Skills

• Proven administration experience with the ability to manage competing priorities and deliver to deadlines.
• Excellent organisational and time management skills.
• Strong attention to detail with the ability to maintain accurate records and data.
• Excellent customer service and communication skills.
• Experience building productive relationships with internal and external stakeholders.
• Strong IT literacy, including experience using databases, CRM systems, and Microsoft Office applications.
• Ability to work independently as well as collaboratively within a team environment.

Desirable

• Knowledge of Shared Ownership and Private Sale products.
• Understanding of property sales transactions and conveyancing processes.
• Interest in the housing or property sector.
• Experience working with Salesforce or similar CRM systems.

Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England.

Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.

MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.

In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.

These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

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